Over the years, SISP has been pursuing its objective of guaranteeing the satisfaction of its customers, improving efficiency and concern in solving their problems, placing great emphasis on agility in service.
Thus, it has been constantly investing in the Support Center, providing it with qualified employees, tools and strategies suited to the needs and best international practices.
In this context, in October 2019, the SISP Support Center became the first African Support Center certified by the most prestigious international entity in terms of service and support for the technological sector, HelpDesk Institute - HDI.
HDI Support Center Certification is the only worldwide certification that attests to the Support Center's commitment to excellence, efficiency and quality of service, based on a globally recognized industry standard.
With a team made up of 14 employees, available 24 hours a day to serve more than 266 thousand thousand cardholders, around 9,000 (nine thousand) POS operators, banks and supervisors of more than 200 vinti4 cashiers, in addition to service entities that make their invoices available for collection on the vinti4 network channels.
Did you know?
- SISP Support Center in the 1st half of 2022 answered 18.745 calls.
- Is the average wait time to be answered 00:00:10 seconds.
- Does an average phone call last 00:02:45 minutes.